Sophia Harris - Business Reporter | CBC - Action News
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Sophia Harris - Business Reporter | CBC

Latest from Sophia Harris

This couple was asked to check their carry-ons. They protested and were booted from the flight

The Ontario couple was banned from their flight after refusingto check carry-on bags containing valuables and medication. The incident shows the growing problem for airlines as more Canadians vie for often limited overhead space.

Sunwing launches court battle to overturn order to compensate couple $800 for flight delay

Sunwing's appeal case centres on the contentious debate over when airlines can deny passengers compensation for flight disruptions in the name of safety. Ottawa has proposed new rules to help clarify its compensation regulations but can offer no timeline on when they take effect.

WestJet now charges $25 to book a flight by phone. Are airline fees out of control?

Airline fees are nothing new. But some major carriers have raised the ire of customers by introducing charges for once-complimentary services, like overhead space for carry-on bags and booking flights by phone.

Air Canada ordered to pay couple $2,000 in compensation. Instead, it's taking them to court

Recent changes to the Canadian Transportation Agency's complaints process broaden the type of decisions airlines can contest in court. Some legal experts say that may lead to more being passengers dragged into legal battles with their airline.

Customers are fed up with anti-theft measures at stores. Retailers say organized crime is to blame

Some retailers are beefing up anti-theft measures, such as locking the wheels on shopping carts, that have raised the ire of shoppers. Loblaw and an industry group says retailers are fighting a rise in organized crime.

More stores are ditching self-checkout amid theft and customer complaints

It was predicted that the all-self-checkout format would eventually become the norm. But, instead, several big box chains in Canada and the U.S. continue to ditch self-checkout machines at a number of their stores. Some experts and retailers say, in many cases, theft is the main culprit.

We're still stockpiling reusable bags. Big grocers have adopted solutions, but experts have concerns

To combat Canada's growing reusable bag problem, Walmart just launched a recycling pilot program. Sobeys and Loblaw-owned chains are now delivering groceries in paper bags. But some environmental experts argue these solutions don't quite cut it.

Despite backlash, some Loblaw stores still discount perishable food by 30% not 50%

Loblaw announcing in January it would bring back 50 per cent discounts on perishable food, but some Real Canadian Superstore customers still feel shortchanged. Thats because the Loblaw-owned chain will continue to discount all food nearing its best-before date by 30 per cent.

Scan your receipt to exit? Loblaw facing backlash as it tests receipt scanners at self-checkout

In an attempt to combat theft, Loblawis testing receipt scanners at four of its stores, the grocery giant told CBC News.Customers who use self-checkout must scan their receipt's barcode confirming that they paid something which opens a metal gate, letting them leave.

Air Canada joins WestJet in hiking checked-bag fee. Could carry-on charges be next?

It comes as no surprise to some industry experts: Air Canada hiked its first checked-bag fee by $5 for economy-type fares this week, just two weeks after WestJet did the same.